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Win777live Privacy Policy

This is our Privacy Policy. We’re not going to bury you in legal jargon. This document is our clear, straightforward explanation of what data we collect about you, why we need it, how we protect it, and what rights you have as a player in Canada.

We run a secure gambling platform, and we take your data protection as seriously as you take your bankroll.

We follow Canada’s federal privacy law (PIPEDA), along with applicable provincial privacy requirements. No tricks. No confusing legal talk. Just a transparent policy you can actually read.

What Info We Collect

We don’t collect more than we need. Everything here is required to run a legal, safe online casino and give you a smooth experience.

1) Who You Are (Your Personal Info)

  • Your full name, date of birth, and address.
  • Contact details: Your email and phone number.
  • Verification documents (KYC): photos of your ID, proof of address, etc.
  • Why we need it: To create your account, confirm you’re 18+, meet Anti-Money Laundering (AML) requirements, and keep your profile secure.

2) Your Finances (Payment Info)

  • Your deposit and withdrawal history, plus chosen payment methods.
  • Why we need it: To process transactions, issue refunds, and comply with financial and anti-money-laundering obligations.

3) How You Connect (Technical Data)

  • Your IP address, device model, operating system, and browser.
  • Session logs, timestamps, and referral links.
  • Cookies that store your preferences and secure your login.
  • Why we need it: Security. This helps us prevent fraud, block suspicious access, and fix technical issues.

4) How You Play (Usage Data)

  • The games you play, session duration, bets, wins/losses.
  • Use of responsible gaming tools.
  • Why we need it: To run the service properly and maintain responsible gaming requirements.

We don’t collect anything we don’t actually use.

How We Use Your Data

Here’s how your information is used—and why it matters.

  • Account Setup & Login: Your details help us register your account, confirm your identity, and secure it with tools like 2FA.
  • Processing Payments: We share essential information with trusted payment processors to handle deposits and withdrawals securely.
  • Security & Fraud Prevention: Our systems check for suspicious activity—multiple accounts, unusual logins, bots—to keep your account safe.
  • Marketing & Personalised Offers: If you opt in, we’ll send targeted emails or SMS promotions. No spam. You can opt out anytime.
  • Responsible Gaming: We analyse behaviour to help detect potential risks. Tools like limits, time reminders, and self-exclusion support safe play.
  • A note on automation: We don’t use fully automated systems for decisions that have legal or significant effects. A human reviews important cases.

Our Data Sharing Policy

We do not sell your personal data. Period.

We only share information with:

  • Trusted Service Providers
    • Payment processors (for secure transactions).
    • KYC/AML verification partners.
    • Game and platform suppliers (to run games properly). They cannot use your data for anything else.
  • Government & Regulatory Authorities: We may share information if legally required—court orders, law-enforcement requests, or AML obligations.
  • Corporate Changes: If ownership changes (e.g., merger or acquisition), your data may transfer to the new operator under the same privacy protections.

Data Protection & Security

Security isn’t a buzzword for us—it’s standard practice.

  • Encryption (SSL/TLS): Protects your data during transmission.
  • Secure Servers: We use layered protections to safeguard stored data.
  • Limited Access: Only authorised, trained staff can view your data when necessary.
  • Data Minimisation: We store only what we need, only for as long as required.

We maintain strong encryption and operational security across our systems.

Cookies & Tracking Tech

Cookies help the site remember your settings and keep your login session secure.

We use these types of cookies:

  • Necessary: Required for login, security, and payments.
  • Performance & Analytics: Helps us fix bugs and optimise features.
  • Functionality: Saves your preferences.
  • Marketing (Optional): If you agree, we use these to personalise offers.

Your Choice: You can change cookie settings or disable them in your browser, though some site features may not work properly.

Your Privacy Rights (Canada)

You have rights under PIPEDA and applicable provincial regulations.

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to fix inaccurate or incomplete information.
  • Deletion: Request deletion when the data is no longer required. Note: AML and financial rules may require us to keep some data for several years.
  • Withdraw Consent: If processing is based on your consent, you can withdraw it anytime.
  • Marketing Opt-Out: You can stop receiving promotional messages at any time.

We aim to respond within 30 days. Usually there’s no fee unless a request is excessive.

Data Retention Policy

We keep your data only for as long as necessary to fulfil our obligations.

  • Account & Gameplay: Stored for the duration of your account and a period afterward for legal or dispute-resolution purposes.
  • Payment & Identity: Typically kept for at least five (5) years to meet AML and financial reporting requirements.

When data is no longer needed, we securely delete or anonymise it.

Underage Users & Data Protection

Our services are strictly 18+. No exceptions.

  • We do not knowingly collect data from minors.
  • KYC checks help us prevent underage access.
  • If an underage account is discovered, we close it and delete the data (subject to legal obligations).

International Data Transfers

Some service providers may operate outside Canada. When this happens, we use legally required safeguards—such as contractual clauses and equivalent protections—to ensure your data receives the same high privacy standards.

Changes to This Privacy Policy

  • We may update this Policy to comply with new laws or service improvements.
  • If major changes occur, we’ll notify you by email, on-site notice, or both.
  • The “Last updated” date will always reflect the most recent version.

Contact Information

Questions, concerns, or privacy requests? We’re here to help.

  • Email: [email protected]
  • Account Support: Use live chat or the help centre.
  • Canada Privacy Authority: If you’re not satisfied, you can contact the Office of the Privacy Commissioner of Canada (OPC). We appreciate the opportunity to resolve issues first.